Parlance Nears 2 Billion Calls with the Release of Parlance 12
Source: PRNewswire· July 28, 2026
SynaBot summary
Parlance has launched version 12 of its voice-based IVR system, aiming to boost call recognition and self-service options for healthcare providers. This update enhances existing platforms without requiring a full system overhaul, building on their extensive call volume.
Key takeaways
- New version enhances voice recognition accuracy
- Boosts self-service capabilities for callers
- Integrates with existing Parlance IVR systems
- Focuses on healthcare provider needs
Why it matters
For AI users in healthcare, Parlance 12 means improved patient interaction with hospital systems. Enhanced voice recognition can lead to faster, more accurate routing and self-service, reducing frustration and freeing up human staff for complex tasks.
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