SynaBot Refund Policy

Last updated: 3 October 2026

Annual membership

SynaBot Inc. (registered in Delaware, USA, no. 10420285) offers a full refund of the $199 annual membership if you request it within 14 days of purchase. This covers the platform membership in full — no partial deductions for the Setup Credits or Included Credits you may have used.

After 14 days, the current year is not refunded, but you can cancel at any time to stop the next renewal.

Purchased Credit packs

Purchased Credit packs are non-refundable. Purchased Credits never expire while your account is open, so you can use them at any time.

Setup Credits and monthly Included Credits are part of the membership, have no cash value, and are not refundable or exchangeable.

How to request a refund

Our payments are processed by Stripe. To request a refund, email support@synabot.ai from the address you used at checkout, telling us the order date and what you bought. Refunds are returned to the original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your card issuer or bank.

Cancelling your membership

You can cancel your SynaBot membership at any time from your account dashboard. Cancelling stops future renewals and you keep access until the end of the current paid year.

Your statutory rights

This policy is offered in addition to — and does not affect — any non-waivable statutory rights you have as a consumer in your country of residence, including any mandatory cancellation or refund rights available to UK and EU consumers under local law.

Exceptions

Refund requests may be declined in cases of fraud, chargeback abuse, or breach of our Terms of Service.

Still not happy?

If you are unhappy with how a refund request has been handled, please raise it with us at complaints@synabot.ai. See our Complaints & Dispute Resolution page for our response times and escalation route.

Contact

SynaBot Inc., 16192 Coastal Highway, Lewes, Delaware 19958, USA — support@synabot.ai.