SynaBot Refund Policy

Last updated: 6 July 2026

Our 30-day money-back guarantee

SynaBot Inc. (registered in Delaware, USA, no. 10420285) offers a 30-day money-back guarantee on all paid SynaBot subscriptions and token top-up packs. If you are not satisfied with your purchase, you can request a full refund within 30 days of the original order date.

How to request a refund

Our payments are processed by Paddle.com, our Merchant of Record. To request a refund:

• Visit paddle.net, enter the email address you used at checkout, and open the relevant order; or
• Email us at support@synabot.ai and we will pass your request to Paddle.

Refunds are returned to the original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your card issuer or bank.

Cancelling a subscription

You can cancel your SynaBot Pro subscription at any time from your account dashboard or via the Paddle customer portal. Cancelling stops future renewals. If you cancel outside the 30-day window, you will retain access to Pro features until the end of the current paid period, but the current period is not refunded.

Token top-up packs

Token top-up packs are refundable within the 30-day window provided the purchased tokens have not been substantially consumed. Where tokens have already been used, we may refund the unused portion at our discretion.

Your statutory rights

This policy is offered in addition to — and does not affect — any non-waivable statutory rights you have as a consumer in your country of residence, including any mandatory cancellation or refund rights available to UK and EU consumers under local law.

Exceptions

Refund requests made more than 30 days after purchase, or in cases of fraud, chargeback abuse or breach of our Terms of Service, may be declined. Where Paddle's own Refund Policy provides you with more favourable rights, those rights apply.

Still not happy?

If you are unhappy with how a refund request has been handled, please raise it with us at complaints@synabot.ai. See our Complaints & Dispute Resolution page for our response times and escalation route.

Contact

SynaBot Inc., 16192 Coastal Highway, Lewes, Delaware 19958, USA — support@synabot.ai.