Complaints & Dispute Resolution
Complaints & Dispute Resolution
Last updated: 6 July 2026
We want every SynaBot customer to have a good experience. If something has gone wrong, please tell us so we can put it right.
How to raise a complaint
Email complaints@synabot.ai with:
- The email address on your SynaBot account;
- A short description of what happened and when;
- What outcome you would like us to consider;
- Any screenshots or order references (for billing issues, the Paddle order number helps).
Our response times
- Acknowledgement: within 1 business day of receiving your complaint.
- Resolution: we aim to resolve complaints within 30 days. If a complaint is complex and needs longer, we will tell you why and give you a new expected date.
Billing and payment complaints
Payments are processed by our Merchant of Record, Paddle.com. For fastest resolution of billing, invoice, tax or refund questions, use paddle.net. You can also copy us on complaints@synabot.ai and we will coordinate with Paddle on your behalf.
Data protection and privacy complaints
If your complaint relates to how we handle personal data, email privacy@synabot.ai. If you are in the UK or EEA and remain unsatisfied, you have the right to complain to your local data protection authority. California residents may contact the California Privacy Protection Agency.
Security concerns
Suspected security vulnerabilities should go to security@synabot.ai — see our Security & Vulnerability Reporting page for the disclosure process.
If we cannot agree
If we cannot resolve a complaint to your satisfaction, you retain any rights available to you under applicable consumer law in your country of residence. As set out in our Terms of Service, unresolved disputes may be brought in the state or federal courts of the State of Delaware, USA, without prejudice to any mandatory consumer rights available to you locally.
Contact
SynaBot Inc., 16192 Coastal Highway, Lewes, Delaware 19958, USA — complaints@synabot.ai.