KnowledgeForge: mining gold from the ITSM ticket graveyard

Source: Amazon.com· Anmol Dhankhar· August 19, 2026
KnowledgeForge: mining gold from the ITSM ticket graveyard

KnowledgeForge mines resolved ITSM incident tickets into new knowledge base articles and automatically curates the existing library by deduplicating, quality-scoring, and improving content, using Amazon Bedrock, Amazon S3 Vectors, and AWS Step Functions in a …

This story was reported by Amazon.com. Read the full original article:
Read on Amazon.com

More in Developer & Tools

View all