Backstory Retiered Its Entire Customer Base in 3 Days. The Same Exercise Used to Take Five Teams a Quarter.

Source: Saastr.com· Jason Lemkin· August 8, 2026

Haya Kamola on running an account tiering analysis with connectors, custom signals, and four rounds of iteration, live at SaaStr AI Day Haya Kamola leads customer success at Backstory, and spent her career in sales and sales leadership before that. The projec…

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