Outcome-based IT services no longer optional: Nasscom’s Rajesh Nambiar
Source: BusinessLine· Venkatesha Babu & Sanjana B· August 9, 2026
SynaBot summary
India's IT sector is undergoing a significant shift driven by AI, moving towards service models focused on tangible results rather than just hours worked. This transition impacts how IT services are priced, delivered, and how talent is utilized.
Key takeaways
- AI is forcing a move from time-based to outcome-based IT service contracts.
- Client expectations are changing, demanding measurable results from AI integration.
- The Indian IT industry is adapting its business models and talent strategies.
Why it matters
For AI tool users, this means IT providers will increasingly be evaluated on their ability to deliver specific business outcomes using AI, not just on the technology itself. Expect contracts and service level agreements to reflect this results-oriented approach.
This story was reported by BusinessLine. Read the full original article:
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