Customers: The AI Handoff Is Broken. Contact Center Leaders Won't Hear It
Source: CMSWire· pr@cmswire.com (Dom Nicastro)· August 5, 2026
Five9 finds 96% of decision-makers say their handoffs preserve context. 83% of customers say they have to repeat themselves anyway. Continue reading...
This story was reported by CMSWire. Read the full original article:
Read on CMSWire 
