Ensure Your Team Isn’t Wasting Time “Botsitting”
Source: Harvard Business Review· Rachel DuRose· August 10, 2026
SynaBot summary
Employees are spending significant, unacknowledged time overseeing AI tools, a phenomenon termed 'botsitting.' This involves constant monitoring and correction of AI outputs, impacting productivity and requiring management attention to address this hidden labor cost.
Key takeaways
- Botsitting is the hidden work of managing AI outputs.
- This unrewarded effort drains employee time and resources.
- Leaders must account for botsitting in productivity metrics.
- Optimizing AI use reduces unnecessary human oversight.
Why it matters
Understanding botsitting is crucial for AI users and managers. It highlights the need to optimize AI integration, ensuring tools augment rather than burden staff. Addressing this can free up employee time for more strategic tasks and improve overall efficiency.
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