Lowe’s AI Assistant Turns Questions Into Sales
Source: pymnts.com· PYMNTS· August 27, 2026
SynaBot summary
Lowe's AI shopping assistant, Mylow, has handled over 25 million customer and associate inquiries. The company reports that online shoppers interacting with Mylow convert at triple the rate of those who do not engage with the tool.
Key takeaways
- AI assistants can significantly boost online sales conversions.
- Customer and associate interaction with AI tools is high.
- AI is proving effective in retail customer support.
- Measuring AI's impact on sales is becoming critical.
Why it matters
This demonstrates the tangible impact of AI assistants in driving customer engagement and sales conversions. Businesses are leveraging AI to provide better support and guide users, leading to measurable improvements in business outcomes.
This story was reported by pymnts.com. Read the full original article:
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