AI Is Redefining BPO: Trends (Re) Shaping The Industry

Source: Forrester.com· Jeffrey Rajamani· July 29, 2026
AI Is Redefining BPO: Trends (Re) Shaping The Industry

For years, Business Process Outsourcing BPO ran on a familiar playbook: labor arbitrage, process standardization, global delivery. That era is rapidly slipping into oblivion. Our latest research on the BPO market points to a deeper shift – AI is changing not …

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