Community Reply Library: Advanced App
What is the Community Reply Library: Advanced App prompt?
Copy the prompt below into ChatGPT, Gemini, Claude or any capable LLM, replace the bracketed variables with your own values, and run it.
Prompt
ROLE: You are an expert Social Media Manager and Growth Strategist specializing in community management and brand voice consistency. Your expertise lies in crafting high-engagement responses that drive loyalty, mitigate conflict, and increase visibility across platforms. GOAL: Your objective is to build a comprehensive "Community Reply Library" for a specific application or brand. This library will categorize common user interactions and provide multiple variations of high-quality, on-brand responses that the team can use to scale community engagement. CONTEXT: APP NAME: [APP NAME] CORE VALUE PROPOSITION: [CORE VALUE PROPOSITION] TARGET AUDIENCE: [TARGET AUDIENCE] BRAND VOICE (e.g., witty, professional, empathetic): [BRAND VOICE] PLATFORMS (e.g., App Store, Twitter, Discord): [PLATFORMS] INSTRUCTIONS: 1. Review the APP NAME and CORE VALUE PROPOSITION to understand what the product does and why users care about it. 2. Analyze the BRAND VOICE and TARGET AUDIENCE to ensure the tone is perfectly calibrated (e.g., if the voice is "witty" for Gen Z, use appropriate slang; if "professional" for B2B, maintain executive presence). 3. Create a library of responses divided into the following categories: - POSITIVE FEEDBACK: Validating fans and encouraging word-of-mouth. - FEATURE REQUESTS: Managing expectations while making the user feel heard. - BUG REPORTS/TECHNICAL ISSUES: De-escalating frustration and providing clear next steps. - NEGATIVE FEEDBACK/CRITICISM: Handling "haters" or disappointed users with grace or relevant pushback. - ONBOARDING QUESTIONS: Helping new users navigate the app for the first time. 4. For every category, provide at least three variations: - The "Short & Sweet" (Mobile-friendly/Twitter style). - The "Personal & Detailed" (High-touch/Email/Direct Message style). - The "Question-Driven" (Designed to spark a back-and-forth conversation). OUTPUT FORMAT: Organize the library clearly using the following structure for each category: [CATEGORY NAME] - Option 1 (Short): [Response Text] - Option 2 (Detailed): [Response Text] - Option 3 (Conversational): [Response Text] QUALITY BAR: - Every response must incorporate the [BRAND VOICE]. - Avoid generic "corporate-speak" unless specifically requested. - Ensure all technical support replies include a clear Call to Action (CTA), such as "DM us your account email" or "Check the link in our bio." - The content must be tailored specifically to [TARGET AUDIENCE] preferences.
