MoveworksMoveworks leverages AI to automate employee IT and HR support, offering instant resolution and streamlining workflows for improved user experience.
Moveworks is an AI-powered platform that automates IT and HR support for employees by integrating with enterprise systems for instant issue resolution and self-service.
- Vendor
- Moveworks
- HQ
- Mountain View, United States
- Founded
- 2016
- Pricing
- Paid
What is Moveworks?
Moveworks is an AI-powered platform that automates IT and HR support for employees by integrating with enterprise systems for instant issue resolution and self-service.
Who is Moveworks for?
Moveworks suits teams and individuals with the following needs:
- Password Resets and Account Unlocks: Automates common requests like password resets and account unlocks, freeing up IT support staff time.
- Software Access and Provisioning: Handles requests for new software access or provisioning of standard applications.
- HR Policy and Benefits Inquiries: Answers frequently asked questions about HR policies, benefits, and payroll.
- Hardware Troubleshooting: Provides initial troubleshooting steps for common hardware issues.
- Onboarding and Offboarding Support: Automates IT and HR tasks related to new employee onboarding and departing employee offboarding.
How does Moveworks work?
Moveworks works through a set of core capabilities:
- AI-powered conversational interface
- Automated ticket resolution
- Employee self-service portal
- Integration with ITSM and HRIS systems
- Proactive issue detection
- Workflow automation
- Personalized support recommendations
What does Moveworks cost?
Moveworks offers these pricing plans:
| Plan | Price | Best for |
|---|---|---|
| Enterprise | Contact Us | Organizations seeking comprehensive AI-driven employee support automation. |
What are the pros and cons of Moveworks?
- Automated IT and HR issue resolution
- Seamless integration with enterprise systems
- 24/7 instant employee support
- Reduces IT ticket volume
- Improves employee productivity
- Requires significant integration effort
- Performance depends on quality of integrated data
- Can be a substantial investment
- Limited to IT and HR functions
What are Moveworks's limitations?
- Complex or novel issues may still require human intervention
- Initial setup and training can be time-consuming
- Effectiveness relies on well-defined IT/HR processes
How does Moveworks compare to ServiceNow?
| Feature | Moveworks | ServiceNow | Zendesk |
|---|---|---|---|
| AI Automation Focus | Moveworks | Partial (ServiceNow) | Partial (Zendesk) |
| ITSM Core | ServiceNow | Moveworks (Integrates) | Zendesk (Integrates) |
| Pricing Model | Moveworks | Paid (ServiceNow) | Paid (Zendesk) |
What are the best alternatives to Moveworks?
How do I get started with Moveworks?
- Contact Moveworks sales for a demonstration and consultation.
- Define your organization's IT and HR support workflows.
- Begin integration with your existing enterprise systems.
How can I use Moveworks with SynaBot?
SynaBot's AI assistants and prompt library pair naturally with tools like Moveworks. Use SynaBot to draft the strategy or content, then move the output into Moveworks for execution — or automate the flow with our AI consultancy service.
Frequently asked questions about Moveworks
What is Moveworks?
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Moveworks is an AI platform designed to automatically resolve employee IT and HR issues. It integrates seamlessly with existing enterprise systems to provide instant support.
Is Moveworks free?
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No, Moveworks is a paid platform. It offers enterprise-level solutions for automated employee support.
What types of issues does Moveworks resolve?
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Moveworks can resolve a wide range of IT issues such as password resets, software access requests, and hardware troubleshooting. It also handles HR-related inquiries like benefits questions and payroll information.
What systems does Moveworks integrate with?
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Moveworks integrates with a variety of enterprise systems, including ITSM tools like ServiceNow, HRIS platforms, and other common business applications.
How does Moveworks provide instant support?
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Moveworks uses AI to understand employee requests in natural language and provides automated solutions or routes them to the correct resource instantly, often without human intervention.
Who benefits from using Moveworks?
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Employees benefit from faster and more convenient support. IT and HR teams benefit from reduced ticket volumes, allowing them to focus on more complex tasks.
Can Moveworks handle complex employee issues?
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While Moveworks excels at automating routine issues, it is designed to intelligently escalate more complex or unique problems to human agents when necessary.