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Workflow Automation

Also known as: ai automation

In one line

Chaining tools and AI together to complete an end-to-end business task without manual work.

What does Workflow Automation mean?

Modern workflow automation uses AI to make decisions (write, classify, summarise, decide) between traditional automation steps (webhooks, API calls, database writes).

A real-world example

A workflow that watches a shared inbox, classifies each email, drafts a reply with AI, and posts it to Slack for approval.

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