What can Chloe do for my business?
- Draft replies to customer enquiries and reviews using your Business DNA
- Save approved reply drafts to Gmail when your mailbox is connected
- Track open issues and follow-ups and highlight at-risk customers
- Escalate complaints or sensitive issues to you instead of answering them
How does Chloe know my business?
Chloe works from your Business DNA — SynaBot's shared understanding of what you do, who you serve and how you communicate — so work starts informed instead of from a blank chat box.
Illustrative sample — not customer work
What does a sample from Chloe look like?
Customer enquiry response for a delayed service visit
This illustrative sample shows the response pack Chloe can prepare when a customer asks for an update and the available facts do not yet explain the delay.
- Enquiry
- A customer says their technician was due this morning, nobody has arrived and they need to leave the property at 2 p.m.
- Reply draft
- Subject: Update on today's visit. Hi [Customer name], I'm sorry you have been left waiting. I can see that your visit was booked for this morning, but I do not have a confirmed arrival update yet. I have flagged this for the service team to check now. We will confirm the next step before 1:30 p.m. so you can plan around your 2 p.m. deadline.
- Internal follow-up
- Owner: service coordinator. Due: 1:15 p.m. Confirm the technician's status and choose whether to attend today or offer a new appointment.
- Escalation note
- The customer has a time-sensitive constraint and has already experienced a missed expectation. A person should confirm the remedy; Chloe should not offer compensation or make a service commitment without approval.
- Approval needed
- Check the promised response time and assigned owner before saving the reply as a Gmail draft.
Chloe keeps the customer-facing draft, the internal action and the unresolved decision together, reducing the risk of a polite reply with no follow-through.
How does a typical job with Chloe work?
A typical job moves from a clear outcome to prepared work, human approval and a recorded result. Here is one practical walkthrough.
The enquiry is selected
You ask Chloe to prepare a response to a customer message, using connected mailbox context only when Gmail has been authorized.
Chloe separates facts from gaps
She identifies what is confirmed, what the customer needs and what only a person inside the business can decide.
She drafts and routes
Chloe prepares the reply, creates a follow-up item and escalates complaints, refunds or sensitive relationship decisions.
You approve the wording
An owner or admin reviews commitments and sees the Credit cost before an approved reply is saved to Gmail as a draft.
The issue remains open
The task is tracked until the responsible person records the outcome; creating a draft does not falsely mark the customer issue resolved.
Do I stay in control?
Yes. Anything that leaves your business — a Gmail draft, calendar event, Sheets record, Drive document or scheduled post — is shown to an owner or admin with its Credit cost and runs only after approval. Chloe is not a live website chatbot and does not send messages on her own. Read more about permissions, safety and security.
How does Chloe fit into the AI workforce?
SynaBot's six AI managers coordinate 51 specialist AI workers. Chloe leads customer care and hands work to specialists or other managers when needed. Other managers: Maya (Marketing Manager), Sam (Sales Manager), Fiona (Finance Manager), Ava (Office Manager), Henry (People Manager).
How much does it cost?
Chloe is included in SynaBot membership: $199 per year per business, with 25 one-time Setup Credits and 50 Included Credits each month. Credits are used only for priced actions. See pricing.